Data & Privacy
This Privacy Policy explains how nurtar collects, uses, stores, and protects the personal information of players who register and use the nurtar.vip platform. We are committed to safeguarding your privacy in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and applicable PAGCOR regulations.
Our Privacy Commitments to You
The six principles that guide how nurtar handles your personal data.
All personal and financial data transmitted to and from nurtar is encrypted using SSL/TLS — the same standard used by Philippine banks.
nurtar does not sell, rent, or trade your personal information to unaffiliated third-party marketers. Ever.
nurtar collects only the data that is necessary to operate the platform, verify your identity, and comply with PAGCOR regulations.
This policy describes every category of data we collect and every purpose it is used for — no hidden processing activities.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your nurtar personal data.
Data collection and retention practices meet all PAGCOR-mandated requirements for licensed Philippine online gaming operators.
This Privacy Policy applies to all personal data processed by nurtar in connection with the operation of the nurtar.vip online gaming platform and all associated services, including account registration, identity verification, payment processing, customer support, and marketing communications.
By registering a nurtar Account or continuing to use the nurtar Platform after the effective date of this Policy, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not register or use the nurtar Platform.
This Policy should be read together with nurtar's Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Policy and the Terms & Conditions on a data privacy matter, this Privacy Policy shall prevail.
nurtar, operating nurtar.vip, is the data controller responsible for the personal data of players who use the nurtar Platform. As data controller, nurtar determines the purposes for which and the means by which personal data is processed. nurtar processes personal data in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, its Implementing Rules and Regulations, and applicable PAGCOR regulatory requirements.
For all data privacy inquiries, including the exercise of your statutory rights, please contact nurtar's Data Protection Officer using the contact details set out in Section 16 of this Policy.
nurtar collects the following categories of personal data from Players and platform visitors:
| Category | Specific Data Elements |
|---|---|
| Identity Data | Legal full name, date of birth, nationality, government-issued ID type and number, photograph (as submitted for KYC verification) |
| Contact Data | Philippine mobile number (+63 format), email address, residential address |
| Financial Data | GCash account number, Maya account number, bank account details (BPI, BDO, Metrobank), transaction history, deposit amounts, withdrawal amounts, account balance records |
| Technical Data | IP address, device type and model, operating system, browser type and version, mobile network operator (Globe, Smart, DITO), session timestamps, login history |
| Gaming Data | Game history, bet amounts, game outcomes, bonus usage records, session duration, responsible gaming tool settings |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with nurtar customer support |
| Marketing Data | Communication preferences, promotion opt-in/opt-out status, campaign interaction data |
nurtar does not collect special categories of sensitive personal data (such as health data, biometric data, or political opinions) except where strictly required by Philippine law — for example, physical characteristic descriptions in government-issued ID photographs submitted for age verification.
nurtar collects personal data through the following means:
nurtar processes your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity (provision of gaming services) |
| Identity and age verification (KYC) | Legal obligation (PAGCOR regulations, RA 10173) |
| Payment processing (deposits and withdrawals) | Contractual necessity |
| Anti-money laundering (AML) compliance | Legal obligation (RA 9160, as amended) |
| Fraud prevention and platform security | Legitimate interest (protecting players and the platform) |
| Customer support provision | Contractual necessity |
| Responsible gaming monitoring | Legal obligation and legitimate interest |
| Marketing communications (where opted in) | Consent (may be withdrawn at any time) |
| Platform improvement and analytics | Legitimate interest (improving user experience) |
| Regulatory reporting to PAGCOR | Legal obligation |
nurtar uses cookies and similar tracking technologies on the nurtar.vip platform to operate essential platform functions, analyze platform performance, and (where you have consented) to deliver relevant promotional content.
These cookies are strictly necessary for the nurtar Platform to function. They maintain your login session, remember your language preferences, and enable security features including anti-CSRF protections. These cookies cannot be disabled without rendering the Platform non-functional.
nurtar uses analytics tools to understand how players use the Platform — which games are most popular, where players encounter friction in the deposit or login process, and how the mobile experience can be improved for Philippine network conditions. Analytics data is aggregated and anonymized where possible.
Where you have consented, nurtar may use marketing cookies to deliver relevant promotional messages based on your gaming preferences and account activity. You may withdraw this consent at any time through your nurtar Account settings or by contacting support.
You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the nurtar Platform, particularly on mobile browsers common among Filipino players (Chrome for Android, Safari for iOS).
nurtar does not sell your personal data. nurtar may share your personal data with the following categories of third parties strictly for the purposes described in this Policy:
All third parties with whom nurtar shares personal data are contractually required to process that data only for the specified purpose, maintain appropriate security standards, and comply with applicable Philippine data protection law.
Some of nurtar's third-party service providers may be located outside the Republic of the Philippines. Where personal data is transferred outside the Philippines, nurtar ensures that such transfers are conducted in compliance with the requirements of the Data Privacy Act of 2012 and the National Privacy Commission's guidelines on cross-border data flows, including the implementation of appropriate contractual safeguards. nurtar does not transfer personal data to jurisdictions that do not provide adequate data protection standards equivalent to Philippine law without implementing appropriate contractual protections.
nurtar retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods required by applicable Philippine law:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with nurtar's data deletion procedures.
nurtar implements technical and organizational security measures appropriate to the risk presented by the processing of your personal data, including:
While nurtar implements industry-standard security measures, no online platform can guarantee absolute security. Players are also responsible for maintaining the security of their nurtar Account credentials — see Section 5 of the nurtar Terms & Conditions for account security obligations.
Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights in respect of your personal data held by nurtar:
Request a copy of the personal data nurtar holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data in your nurtar account records.
Request deletion of your personal data, subject to nurtar's legal retention obligations under Philippine law.
Object to processing based on legitimate interest, including direct marketing communications.
Receive a copy of your personal data in a structured, machine-readable format where technically feasible.
Withdraw consent for marketing processing at any time without affecting prior lawful processing.
To exercise any of these rights, please contact nurtar's Data Protection Officer at [email protected] with the subject line "Data Rights Request — [Your Registered Mobile Number]." nurtar will respond within fifteen (15) business days. Identity verification will be required before processing any data subject request.
The nurtar Platform is strictly for persons aged twenty-one (21) years and older, consistent with PAGCOR regulations governing online gaming in the Philippines. nurtar does not knowingly collect personal data from individuals under the age of 21. If nurtar becomes aware that personal data has been collected from a person under the minimum age, the associated Account will be immediately suspended and all personal data deleted in accordance with Section 9 of this Policy, with deposited funds returned to the payment source following verification.
If you believe that a minor has registered a nurtar Account, please contact nurtar's support team immediately at [email protected] so that the matter can be investigated and resolved promptly.
nurtar processes gaming behavioral data — including session duration, bet frequency, game type patterns, and deposit cadence — as part of its responsible gaming monitoring program, in compliance with PAGCOR responsible gaming standards. This processing serves the legitimate interest of identifying players who may be exhibiting signs of problematic gambling behavior and proactively offering responsible gaming tools or support outreach.
Responsible gaming tool settings (deposit limits, self-exclusion status, session reminders) are stored as part of your Account record for the duration of your Account and are not used for marketing or commercial profiling purposes. Self-exclusion records are retained beyond Account closure to prevent circumvention of exclusion orders.
For more information on responsible gaming tools and support resources, see nurtar's Responsible Gaming page.
The nurtar Platform does not contain links to third-party websites for commercial or advertising purposes. To the extent that nurtar integrates third-party game content from licensed game providers (such as JILI, PG Soft, and Pragmatic Play), those providers' data collection within their game interfaces is governed by their own privacy policies. nurtar recommends reviewing the privacy policies of any third-party game providers whose content you access through the nurtar Platform.
nurtar may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. Material changes to this Policy will be communicated to registered Players via the email address on file or via on-platform notification no less than fourteen (14) days before the revised Policy takes effect, except where immediate changes are required by law.
The current version of this Privacy Policy, including the "Last updated" date at the top of this page, is always available at nurtar.vip/privacy-policy. Your continued use of the nurtar Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
For all data privacy inquiries, requests to exercise your data subject rights, or to report a data privacy concern, please contact nurtar's Data Protection Officer:
Email: [email protected] (subject line: "Privacy / DPO Inquiry")
nurtar's customer support team is available 24 hours a day, seven days a week in English and Tagalog via live chat on the nurtar Platform. Data protection-specific inquiries directed to the DPO will receive a response within fifteen (15) business days.
If you are not satisfied with nurtar's response to a data privacy complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
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